Q: What's the lead time for orders?
A: Here are our average lead times:
Peak Season:1-3 months.
Off Season:1-3 months.
Q: How long is the warranty period?
A: 12 months. If you still encounter unresolved issues after the warranty expires, we will provide corresponding technical support and solutions.
Q:Can I have a factory tour?
A:Yes. If you want come to our company and factory, please order the date with us. We will provide comfortable service for you.
Q: Can I customize an automatic production line?
A: Absolutely! We mainly produce different kinds of production line.
Please let me know your specific customization requirements and I will get back to you as soon as possible.
Q: How do I place an order?
A: Contact us via email/phone for a quote, then confirm with a PO.
Q:Do you offer pre-sales services?
A:Yes. We offer free, professional pre-sales consulting services to help you select the most suitable custom solution.
Q:Can you dispatch engineers to our country for technical support when needed?
A:Yes. After the equipment arrives, we will send specialists to your site to assemble and commission the machinery, and will not recall them until successful operation is achieved with no remaining issues.